911 telephone systems in the United States, including the one in our City, never disconnect a caller. All calls where a caller stays in the queue as prompted are answered in the order in which they are received into our 911 system. When a caller dials 911 in Washington, DC, they are either met with a live person ready to take their call or a message in multiple languages advising them to stay on the line. What happens if I call 911 and I'm not immediately connected with a live 911 call taker? The center's Computer-Aided Dispatch (CAD) system helps with the dispatch of first responders. For police-related emergencies, the call-taker takes the information and forwards it via computer to police dispatchers, also within the call center. Calls that require a fire or emergency medical response are immediately transferred to dispatchers within the call center. A 911 call is toll-free and is accessible through residential, wireless, and pay telephones throughout the District.Īll calls to 911 are answered by trained universal call-takers at the Office of Unified Communications. The 911 number should be used to request services from the Metropolitan Police Department (MPD) and DC Fire and Emergency Medical Services Department (FEMS). Why is that?ĩ11 is the public's lifeline for police, fire, and medical services in the District of Columbia. Sometimes when I call 911 from Washington, DC, I get a neighboring jurisdiction.What happens if I call 911 and I'm not immediately connected with a live 911 call taker?.
They are responsible for all aspects of daily operations, from quality control to monitoring of active incidents and personnel, shift staffing, and inquiries from agency command staff.Information on this page answers the following questions: A minimum of one is on the floor at all times. Overseeing the shift operations is a shift commander and two supervisors. There are also technical assistants at auxiliary dispatch positions, handling officer off-line inquiries, record-keeping tasks, and tactical control of critical incidents. The dispatchers maintain contact with each field unit, managing the available resources to rapidly respond to changing conditions. Through the network, officers also have a link to the international NCIC system, so they may access criminal justice information worldwide. In this fashion officers may obtain warrant or caution information rapidly, promoting officer safety and efficiency. MCTs also allow police officers to query the local police database as well as the statewide police network (ACJIC). These computers allow the field units to read the dispatch information, place themselves on scene, and clear of the incident, all without tying up the voice radio network. When an incident is assigned to a field unit, it is received on a Mobile Computer Terminal (MCT) for police units.
The priority of the waiting incidents is pre-determined by the police and fire departments. When the dispatcher electronically receives the incident waiting on their status monitor, the CAD system makes a unit recommendation based upon the currently active units, and their availability. There are multiple incident types, ranging from parking complaint and loud music to cardiac emergency, shots fired, or structure fire. Based upon the incident type, the CAD system routes the incident to the appropriate police, fire/EMS dispatcher. The system is based upon a verified location in the Master GEO File maintained by a GEO Database Technician. This system integrates all aspects of police, fire, and EMS incident management. If a dispatch is required, the incident is entered into our New World Systems Computer-Aided Dispatch (CAD) system. The Department of Emergency Communications utilizes a touch screen PC-based Positron phone system to route incoming calls to available call-takers. From the moment the phone rings at 9-1-1, your needs will be handled professionally and with urgency. If you have an emergency in Montgomery, rest assured you are in good hands.
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